Frequently asked questions

Choose your product, size, quantity, paper, finish and turnaround. Upload your artwork, review your choices and complete your order securely online.

Inkog Ltd is not currently VAT registered and does not add VAT to your order. You can request a receipt, but it is not a VAT invoice.

Yes. Available turnaround options are shown for each product. Faster options may cost more, so you can choose the best balance for your deadline and budget.

A print-ready PDF is preferred. Artwork should be supplied at the correct size, at 300dpi where possible, in CMYK colour, with fonts embedded or converted to outlines.

Bleed extends backgrounds beyond the trimmed edge, preventing white borders. Most standard paper products need 3mm on every side, but banners, roller banners and specialist products can need different allowances. Follow the template for your exact product.

Files receive technical prepress checks. Blocking problems pause production while we contact you, but advisory warnings may not. We do not offer proofreading, and technical checks are not design approval. Review spelling, dates, contact details and QR codes yourself. A separate proof is only supplied where offered or agreed. See what happens after ordering.

Yes. Start with our artwork guide or contact us for advice. Design work and amendments can be quoted separately. Make an appointment before visiting. We cannot accept walk-ins.

Compare the live arrival estimates beside Saver, Standard and Express, where available. Your selected specification and turnaround determine the price and date. Estimates depend on timely payment, suitable files and any requested approval before the cut-off. Read the delivery guide.

Yes, where “I’ll upload artwork later” is offered. Email the final files or a download link to office@inkog.co.uk, with your order number and the product each file belongs to. A three-working-day turnaround starts only once payment, all print-ready files and any requested approval are complete before the cut-off. Late artwork moves the estimated arrival date.

Standard delivery to one UK mainland address is included. Faster production may cost more. Contact us before ordering to Northern Ireland, islands or remote postcodes so we can confirm coverage and any charge.

Online orders are delivery-only at present. Make an appointment before visiting our North Harrow shop. We cannot accept walk-ins. Call 020 8064 1069, Monday to Friday, 10am to 6pm, to arrange a visit.

Tracking information is provided when your order is dispatched. If the tracking does not resolve your question, contact Inkog and we will help.

Contact us immediately. Changes cannot be guaranteed once production starts, and an email does not automatically stop the job. Personalised goods do not have the usual change-of-mind cancellation right, but your rights for faulty goods remain. Read changes, cancellations and returns.

Contact us promptly with your order number, a description and, if possible, photographs of the print and packaging. Keep the items while we investigate. We will arrange the appropriate remedy and explain any return steps. Read our returns policy.

Contact us as soon as possible. We may be able to update the address before dispatch, but changes cannot be guaranteed once the order is on its way.